Information we collect

Depending on how you use the site, Fernsby may collect information you provide directly, including your name, email address, phone number, billing and shipping addresses, order details, account information, messages, and newsletter preferences.

The site may also collect technical information automatically, such as IP address, browser and device information, pages visited, referring pages, cookie data, and information needed for security, cart, checkout, and site performance.

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Orders and payments

Fernsby uses WooCommerce to operate the online store and may use Square or another approved payment processor to process payments. Payment processors handle payment credentials under their own privacy and security practices. Fernsby does not intentionally store full payment card numbers on this website.

We may also use payment and account information to process one-time or recurring support gifts. If recurring support is enabled, our payment processor may maintain a customer profile or payment token necessary to process future authorized payments. Fernsby does not intentionally store full payment card numbers on this website.

We use order and support-payment information to process payments, prepare and deliver purchases, arrange pickup when offered, administer one-time or recurring support gifts, provide customer service, prevent fraud, maintain business records, and comply with tax and accounting obligations.

Email updates

If you subscribe to Fernsby updates, we use your email address to send the communications you requested. Our email service may be provided through MailPoet or another service used by Fernsby. You may unsubscribe through the link included in marketing emails. Transactional messages about an order may still be sent when necessary to complete or service that order.

Cookies and similar technologies

Fernsby may use cookies and similar technologies that are necessary for WordPress, WooCommerce, shopping carts, checkout, account functions, security, preferences, and basic site operation. If we add analytics, advertising, or other nonessential tracking technologies, this policy and any applicable consent tools should be updated to reflect those uses.

How we use information

• Operate, secure, maintain, and improve the website.
• Process orders and support payments.
• Provide customer support and respond to inquiries.
• Send requested email updates and store communications.
• Maintain records required for accounting, tax, fraud prevention, and legal compliance.
• Understand general site use and performance when analytics are enabled.

When information is shared

We may share information with service providers when necessary to run Fernsby, such as WordPress.com and Automattic services, WooCommerce, payment processors, email providers, shipping providers, tax or accounting services, security providers, and fulfillment partners. If Fernsby later uses a fulfillment provider such as Printful, customer information needed to fulfill those orders may be shared with that provider.

We may also disclose information when reasonably necessary to comply with law, protect our rights or customers, investigate fraud or security issues, or respond to lawful requests.

Retention and security

We keep personal information only as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, business records, tax obligations, dispute resolution, and security. No website or electronic storage system can guarantee absolute security, but Fernsby uses reasonable administrative and technical measures appropriate to the site and its services.

Your choices

You may unsubscribe from marketing emails at any time. You may also contact Fernsby to ask about personal information associated with you, request a correction, or request deletion when applicable and when retention is not required for legitimate business or legal purposes.

Children

The Fernsby website and store are not directed to children under 13, and we do not knowingly seek personal information from children under 13 through the site.

Changes to this policy

We may update this Privacy Policy as Fernsby, the website, or the services we use change. The current version will be posted on this page with an updated date.

Contact

Questions or requests concerning this policy may be submitted through the Fernsby Contact page.