Where we ship

Fernsby currently fulfills eligible website orders to shipping destinations made available at checkout. Some products may be limited by destination, season, carrier rules, product type, or other practical restrictions. If an item cannot be shipped to the address you provide, checkout may prevent the order or we will contact you before fulfillment.

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Processing time

Many Fernsby products are prepared or packed in small batches. The product page or checkout may provide an expected processing window. Unless a different timeframe is stated, we aim to process in-stock orders promptly and will contact you if an unusual delay affects fulfillment.

Shipping charges

Shipping charges, when applicable, are calculated or displayed before you complete checkout. Charges may depend on destination, package weight, dimensions, carrier, service level, or product type.

Delivery estimates

Carrier transit times are estimates unless expressly stated otherwise. Weather, holidays, carrier disruptions, rural delivery conditions, and events outside Fernsby’s control can affect delivery after a package has been transferred to the carrier.

Tracking

When tracking is available for an order, it may be provided by email or through the order information associated with your purchase.

Address accuracy

Please review your shipping address carefully before placing an order. If you notice an error, contact Fernsby as soon as possible. We cannot guarantee that an address can be changed after fulfillment has begun, and additional shipping costs may apply if a package must be resent because an incorrect or incomplete address was provided.

Local pickup

Local pickup may be offered for selected products or orders when shown at checkout. Pickup is by arrangement only. The order confirmation or a follow-up message will provide the pickup instructions that apply to your order. Please do not travel to a pickup location until you have received confirmation that the order is ready.

Perishable and heat-sensitive products

Some natural products can be affected by temperature during transit. Honey may become thinner in heat or crystallize over time without becoming unsafe solely because of that natural change. Product-specific storage or handling information will be provided when appropriate.

Lost, damaged, or leaking packages

If an order arrives damaged, leaking, incomplete, or appears to be lost in transit, contact Fernsby promptly. Include your order information and, when useful, photographs of the package and product so we can evaluate the problem and determine the appropriate replacement, refund, carrier claim, or other resolution.

Delays and unavailable items

If Fernsby cannot ship an order within the timeframe represented at purchase, we will provide an appropriate update and, when required, an opportunity to cancel the affected order for a refund.

Questions

For questions about shipping, pickup, or an existing order, use the Fernsby Contact page.